aerial view of Hersheypark

Our Promise to You

Healthy. Happy. Hershey.

That’s our promise to you. Across our destination, the health and safety of our guests, team members, and community members has been and will always be our top priority. Throughout your visit, we want you and your family to enjoy all that Hershey has to offer knowing that it is our objective to keep you healthy and happy.

We look forward to welcoming you back to Hershey and delivering the premier guest experience you have come to expect from The Sweetest Place On Earth®. Thank you for putting your trust in us to keep you safe while enjoying your time at our destination.

With guidance from the Centers for Disease Control and Prevention (CDC) and the orders from the Pennsylvania Department of Health to mitigate the spread of COVID-19, here’s how we plan to be ready for you.

To Our Guests - Working Together For Health & Happiness

aerial view of Hersheypark

  • Increased Cleaning & Sanitization:

    Enhancing our already rigorous cleaning, sanitization, and disinfection procedures, following guidelines from the CDC and Pennsylvania Department of Health.

  • Social Distancing:

    Reinforcing social distancing through signage, ground markings, ride protocols, recorded messages, announcements, and redesigned guest spaces.

  • Face Coverings & Temperature Screenings:

    Requiring face coverings for all guests two years of age and older and team members across all properties, including those who have received a COVID-19 vaccine, per the recommendation of the CDC and in accordance with an Order of the Secretary of the Pennsylvania Department of Health. Guests should also be prepared to undergo a touchless temperature screening prior to entry to Hersheypark®, ZooAmerica®, The Spa At The Hotel Hershey®, and MeltSpa by Hershey.

  • Guest Reservations System:

    Implementing a Guest Reservations System to manage capacity throughout Hersheypark.

  • Guest Experience:

    Implementing contactless check-in and check-out, in-room food delivery, and payment processes at The Official Resorts of Hersheypark.

  • Team Member Training & Screening:

    Increasing team member training to reinforce how they can not only take better care of you - our guests - but also themselves. All Pennsylvania Department of Health protocols will be followed if guests or team members present with potential symptoms while on our properties.

  • Stay Home if Sick:

    If a guest is experiencing any of the following, we ask that you stay home and reschedule your visit:

    • A guest who has COVID-19 symptoms.
    • A guest who has a COVID-19 test result pending.
    • A guest who is under a healthcare provider’s care for a positive COVID-19 test.
    • A guest who has been exposed to COVID-19.

As this situation is ever-evolving, please visit this page often for updates to our safety enhancements and destination offerings.

girl eating cotton candy

New Health & Safety Enhancements

Here’s how we plan to be ready for you

We are committed to ensuring your safety and health when visiting Hershey, PA, and ask that you partner with us on simple steps before and during your visit.

Here is how you can prepare for a fun and safe experience around the destination.

COVID-19 Warning

We have enhanced health and safety measures for our guests and team members. Guests must follow all posted instructions while visiting our properties.

An inherent risk of exposure to COVID-19 exists in any public location where people are present; we cannot guarantee you will not be exposed during your visit. COVID-19 is an extremely contagious disease that can lead to severe illness and death and people who show no symptoms can spread COVID-19 if they are infected. According to the Centers for Disease Control and Prevention (CDC), older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19. Visit the CDC website for the latest guidance.

By visiting our properties you voluntarily assume all risks related to exposure to COVID-19.

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